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How to Support Knowledge Sharing in Your Organization?

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Invormation Overload

The number and volume of information resources on the Internet and our corporate intranets is enormous and growing exponentially. People spent a lot of time trying to find information to accomplish their tasks. Improving this process increase the competitive advantage and accelerate the adoption of new and worthy ideas.

Know-how is Know-where. The quality of decisions depends on existing knowledge. The one that use, create and share knowledge efficiently will succeed. It is not possible to keep all relevant knowledge in mind. A big challenge is having the available knowledge where it is required.

To identify relevant content it is necessary to look through many resources for those of specific interest; it will also be necessary to continuously monitor available resources (e.g. blogs, twitter, etc.) to detect new useful sources or to decide that others are no longer of interest.

This means it’s increasingly important for us to create better filters. Having access to information is great, but we need to filter and focus based on what we want to accomplish and what we need.

Content Curation & Knowledge Sharing

You can achieve this goal by connecting your team to a knowledge network. Members of each community of interest are expert in their topic and have fun sharing their knowledge and expertise with others. The infrastructure powering the knowledge network will provide straight forward tools to support social interactions, shared creation, information research, collaboration and communication. The integration into daily business is important.

The heart and soul of a Knowledge Network are the people contributing to topics of their interest and improving the quality of these topics.

The infrastructure of a Knowledge Network consists of a number of topic spaces, member profiles and shared tools. A community of interest grows around each topic.

Knowledge Network - Infrastructure

Each Topic Space has a dedicated moderator and you may use any number of Shared Tools like a Dashboard, a News Feed, a Blog, a Microblog, a Wiki, Links, Files and aggregated Feeds. The integration of these tools with an overall news feed is important.

Each Team Member gets its own personal space and can choose to add from all available shared tools like a Blog, a Microblog, Files, Links, etc. The profile can be personalized by your team members. At least it contains a portrait image and a short role description.

Project Spaces are just special topics. The shared tools are the same. They provide a starting point for each project and contain pointers to all the relevant information. Furthermore they can be considered as shared space for ad-hoc collaboration around project specific activities. Traditionally you would do this via email. The problem is that it is locked up in our “inbox silos” and thus not accessible to any other interested team members not part of the distribution list…

To keep up to date with the activities on a certain topic you can visit the web interface of your knowledge network, turn on Email notifications or subscribe to the news feed in your aggregator of choice.

In a follow up post I will show you tools you can use to support Knowledge Sharing in your organization.

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